If you request refund or return after placing an order, please refer to the following return and refund policy.(scope of Application This policy applies to all products purchased on our website.)
- Return and Refund Conditions
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 5 days of receiving the product.
Incorrect Product: If the product you received does not match your order, please contact us within 5 days of receiving the product to arrange a return or replacement.
- Situations Not Eligible for Return or Refund The following situations are not eligible for return or refund:
Scooter parts belong to special goods, do not support the return and exchange if no quality problem
- Return Process
If you receive product with a quality problem or receiving an incorrect product, please contact us directly and inform us of your order number.
Return Shipping Fees: We will cover the return shipping costs for products returned due to quality issues.
- Refund Process
Refund Method: Refunds will be issued to your original payment method and ompleted within 3-5 days.
Once the refund process starts, it will take 5-7 days to arrive depending on your bank.
- Cancellation (Product is shipped out ):
We do not support order cancellations and returns for shipped scooter parts products.
- Cancellations of Pre-orders:
For all pre-orders, if you cancel your order for personal reasons before it is shipped, you will be responsible for the transaction fee.
- For product purchased not from kukirin-escooter.com:
For products not purchased on this site, we are unable to provide a solution, please contact your supplier directlym
- Need Help?
If you have any questions or require further assistance, please contact us : info@kukirin-scooter-parts.com
- Policy Updates
We reserve the right to update this policy at any time. Please check the latest version of the return and refund policy before making a purchase.
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